Murudo Help Center
How can we help?
194 articles about your account, your profile, payments and safety.
Most read
- Pay with EcoCashBuy a Plus or Gold pass with EcoCash in the Android app downloaded from murudo.co or on Murudo Web, step by step.
- I paid but Premium is not activeWhat to do if money left your EcoCash, bank or Google account but your Plus or Gold pass has not switched on.
- The email code is not arrivingWhat to do when the 6-digit code does not reach your inbox. Resend it, fix the address, use a selfie check or ask for a Support review.
- Get the verified badgeTake one selfie in the app and Murudo compares it with your profile photos. If they match, the Verified badge shows on your profile.
- I have run out of likesFree members have a set number of likes each day. They come back at 3:00 in the morning, Zimbabwe time. What you can still do until then.
- Report someoneHow to report a member to Murudo's team from their profile, from For You or Daily, or from the Safety Center, and what to include.
- Add Murudo to your iPhone Home ScreenOpen murudo.co in Safari, tap Share, then Add to Home Screen. Murudo then opens like an app and can send you notifications.
- Delete your Murudo accountHow to delete your account in the app or on Murudo Web, and what is removed the moment you confirm.
Browse by topic
Getting started
What Murudo is, how to get it on your phone, and how to create your account and profile.
- What is Murudo?
- Is Murudo free?
- Who can join Murudo?
- How to get Murudo on your phone
- Install Murudo from Google Play
Account and login
Logging in, passwords, email codes, username accounts, pausing and deleting your account.
- Log in to Murudo
- Reset a forgotten password
- Change your password
- Verify your email address
- The email code is not arriving
Your profile
Photos, prompts, your details, the verified badge and how others see you.
- Edit your profile
- Add, replace or reorder your photos
- What photos are allowed
- Why can I not remove my last photo?
- Add or change your prompts
Daily, For You and Likes
How Murudo introduces you to people, how likes work, filters, boosts and who liked you.
- How For You works
- How Daily works
- Reach out or pass on a Daily introduction
- Like or pass on someone
- I have run out of likes
Matches and chat
Matching, messaging, photos in chat, unmatching and messages from Murudo.
- How matching works
- Send your first message
- Send a photo in a chat
- Send stickers in a chat
- Reply to, react to or delete a message
Premium and payments
Plus and Gold, prices, paying with EcoCash or Google Play, renewals, refunds and boosts.
- Free, Plus and Gold compared
- What Murudo Premium costs
- Pay with EcoCash
- Pay with OneMoney, InnBucks, card or bank
- Pay through Google Play
Safety and reporting
Staying safe, spotting scams, blocking, and reporting someone to our team.
- Staying safe when you date
- First date checklist
- Spot a romance scam
- Someone asked me for money
- Block someone
Rules and enforcement
The community rules in plain words, removed photos, suspensions, bans and appeals.
- The Murudo rules in plain words
- My account was suspended or banned
- Appeal a suspension or ban
- Why was my photo removed?
- Why can I not put my phone number on my profile?
Privacy and your data
Who can see you, what Murudo keeps, and what happens to your data when you leave.
- Who can see my profile?
- Hide your last active time or location
- Does Murudo read my messages?
- What Murudo knows about you
- What happens to my data when I delete my account
Settings and notifications
Dark mode, notifications, emails from Murudo, app lock, feedback and contacting support.
- Find your way around Settings
- Turn dark mode on or off
- Turn Murudo notifications on or off
- Stop or change emails from Murudo
- Lock Murudo with your fingerprint or face
Murudo Web and iPhone
Using Murudo in a browser, adding it to an iPhone Home Screen, and how it differs from the app.
- What is Murudo Web?
- Is there an iPhone app?
- Add Murudo to your iPhone Home Screen
- Add Murudo Web to an Android Home Screen
- Get notifications on Murudo Web
Murudo Meets
Official Murudo events: booking a place, tickets, venues and cancelling.
- What is Murudo Meets?
- Book a place at an event
- Pay for an event ticket
- Your QR ticket and the venue
- Talk to the other people going to an event
Troubleshooting
Fixes for login trouble, a slow or frozen app, uploads, location and notifications.
- First things to try when something is not working
- I cannot log in
- Murudo will not open, freezes or is slow
- Update Murudo to the latest version
- Find your Murudo version
Still need help?
In the app, open Profile, then Inbox, then Contact Murudo. Or email support@foretellhq.com from the address on your account.
If you are in danger, contact your local emergency services first.