Account and login
Logging in, passwords, email codes, username accounts, pausing and deleting your account.
- Log in to MurudoLog in with Google, your email and password, or your username, using the same method you signed up with.
- Reset a forgotten passwordGet a 6-digit code by email and choose a new password. For accounts with an email; username accounts recover with a selfie.
- Change your passwordChange your Murudo password in Settings, the five rules every password must meet, and how to add a password to a Google account.
- Verify your email addressEnter the 6-digit code Murudo emails you after sign-up to confirm the address is yours. Each code works for 15 minutes.
- The email code is not arrivingWhat to do when the 6-digit code does not reach your inbox. Resend it, fix the address, use a selfie check or ask for a Support review.
- Change or add an email addressYou can change an email only before it is verified, and add one to a username account. A verified email cannot be changed in the app.
- Can I change my username or phone number?No. A username cannot be changed and there is no screen for changing a phone number. Here is what you can change instead.
- Recover a username account with a selfieForgot the password to a username account? Enter your username, recovery contact and recovery phrase, take a selfie and set a new one.
- Recovery details for username accountsThe recovery contact and recovery phrase you save at sign-up are the only way back into a username account. Keep them safe.
- Sign in with GoogleUse your Google account to sign up and log in without a Murudo password, and add a password later if you want one.
- Log out of MurudoTap Log out at the bottom of Settings. It happens at once with no confirmation, and your profile stays visible to other members.
- Pause your account to take a breakHide your profile for 1 week, 2 weeks, 1 month or 3 months without losing your matches or chats, and resume whenever you like.
- Delete your Murudo accountHow to delete your account in the app or on Murudo Web, and what is removed the moment you confirm.
- Coming back after deleting your accountA deleted account cannot be reopened. You can sign up again with the same email, and support can restore a Forever plan within 90 days.
- Keep your account secureUse a strong password, never share a code or PIN, lock the app on your phone, and know what Murudo will never ask you for.
- I think someone else has used my accountChange your password to log out every other device, check the details on your account, then tell support what you saw.
- I forgot my usernameMurudo does not show your username after sign-up and cannot send it to you. What a username looks like, where to look for it, and who to ask.
- My unfinished account was removedMurudo removes accounts whose profile was never finished, after sending reminders. How to tell that this happened, and how to sign up again.
- Use Murudo on more than one phone or with Murudo WebOne Murudo account works on several phones and on Murudo Web at the same time. What stays the same, what you set on each device, and what logs devices out.
- Move Murudo to a new phoneInstall Murudo on the new phone and log in the same way as before. What comes with your account, what to set up again, and what to do with the old phone.
- Is this message really from Murudo?Murudo writes to members in the in-app Inbox and by email from foretellhq.com addresses. It never asks for a password, a code, a PIN or money.
Still need help?
In the app, open Profile, then Inbox, then Contact Murudo. Or email support@foretellhq.com from the address on your account.
If you are in danger, contact your local emergency services first.