The email code is not arriving

Wait a minute, look in your spam or junk folder, then tap Resend code. If the email still does not come, the Verify your email screen gives you other ways through: change the address, take a selfie check, or ask Support to review your account.

Check these first

• Look in spam and junk. The email comes from Murudo Accounts ([email protected]) and its subject starts with the code.
• Read the address shown on the screen letter by letter. One wrong letter sends the code somewhere else.
• Tap Resend code. After a resend you wait 60 seconds before you can send another. Only the newest code works.

The address is wrong

Tap Change email, type the right address and tap Send code. A new code goes to the new address.

The address is a Google address

In the Android app, tap Back to sign in, then Continue with Google, and choose the same address. Google confirms the address for you, so no code is needed. From then on you log in with Google: the password you typed at sign-up stops working, and you can add a new one later.

Use a selfie check instead

1. Tap Having problems receiving email?
2. On the Selfie Check screen, tap Start selfie check and allow the camera.
3. Take a clear photo of your face in good light.

If a face is detected, you carry on to set up your profile without the code. Your email stays Not verified until you verify it later.

Ask Support to review

If nothing else works, tap Request Support review next to Still can't get it? The screen changes to Support review requested, and you only need to ask once. If our team verifies your address, Murudo lets you through the next time you open it.

If Murudo says the email could not be delivered

The screen title can change to Need help with delivery? when your mailbox refused the email. Murudo may open the selfie check for you. Otherwise choose Change email, Use selfie check or Request Support review.

If it is a password reset code

A reset code is only sent when an account uses the email you typed. Check the address, look in spam, then go back and send the code again. If you signed up with Google, tap Continue with Google instead. With a username account, recover with a selfie.

On Murudo Web

The screen is titled Check your email. The same choices are under the code field: Resend code, Change email and Having problems receiving email? If a resend fails, Request Support review appears too.