The selfie check is not working

Most selfie problems are the camera permission or the light. Allow Murudo to use your camera, face a window or a lamp, and hold the phone so your whole face fills the guide.

Murudo asks for a selfie to give you the verified badge, as the selfie check for username accounts, and to recover a username account. The fixes below work for all of them.

The camera does not open

If you see Camera Required, Murudo is not allowed to use your camera.

1. Open your phone's Settings, tap Apps, then Murudo.
2. Tap Permissions, then Camera, and allow it.
3. Go back to Murudo and start the selfie again.

If another app is using the camera, close that app first.

"Selfie check failed" or "No face detected"

Tap Retake selfie and change one of these:

• Light. Face the light. A window or lamp behind you turns your face into a shadow.
• Your face. Take off sunglasses and hats, and keep your whole face inside the guide.
• Distance. If you are told your face is too small or too far away, hold the phone closer.
• Other people. Be alone in the picture. A second face stops the check.
• The lens. Wipe the front camera.

The selfie must be taken live with the camera. A photo from your gallery or a screenshot cannot be used.

"Could not submit selfie"

This is usually your connection. Check it, then tap Retake selfie. If the message says automatic selfie checks are temporarily unavailable, wait a few minutes and try again.

It says pending

Pending Verification means the automatic check was not sure, so your selfie was sent for manual review. You do not need to do anything. While one selfie is under review you cannot send another, and your photos are locked in Edit Profile. See My verification is pending or did not work.

Recovering a username account

If the selfie is not matched during recovery, retake it in bright light with your full face inside the guide. Also check that the username, recovery contact and recovery phrase are exactly what you saved. See Recover a username account with a selfie.

On Murudo Web

1. Open Profile and tap Verify Identity.
2. Tap Take Selfie and allow the camera when your browser asks.
3. Tap Capture.

If you see Camera access is required for selfie checks, allow the camera for murudo.co in your browser's site settings, then reload the page. If your browser has no camera support, use the Android app or another browser.