Troubleshooting
Fixes for login trouble, a slow or frozen app, uploads, location and notifications.
- First things to try when something is not workingSix quick checks that fix most problems with the Murudo app or Murudo Web, in the order to try them.
- I cannot log inWhat to check when Murudo will not let you in: the sign-in method, the password, a new empty profile, "Account disabled" and too many tries.
- Murudo will not open, freezes or is slowWhat to do when the Android app stays on a loading screen, freezes, closes by itself or feels slow.
- Update Murudo to the latest versionHow updates reach the Google Play app, the app downloaded from murudo.co and Murudo Web, and how to get the newest version of each.
- Find your Murudo versionWhere to read the version line in the Android app and on Murudo Web, and what its numbers mean when support asks for them.
- My photos will not uploadWhy a profile photo fails to upload or is not accepted, and what to do about the connection, the file, videos and photo checks.
- The selfie check is not workingFixes for the selfie check and face verification: camera permission, lighting, "no face detected" and a result that stays pending.
- My location or city is wrongMurudo sets your city from your phone's location. How to refresh it, why it can be wrong or missing, and how to hide it.
- I am not getting notificationsChecks to run when Murudo notifications do not arrive on Android or on Murudo Web, from phone permissions to battery saver.
- Using Murudo on a slow or lost connectionWhat the Android app shows when you are offline, what still works from saved data, and what waits until you are back online.
- "Something went wrong" and other error messagesWhat the common Murudo error messages mean, from "Something went wrong" to "Cannot reach Murudo right now", and what to do about each.
- Take a screenshot to send to supportHow to take a screenshot on an Android phone or an iPhone and attach it to your message to Murudo support.
- Reinstall Murudo without losing your accountRemoving and reinstalling the app does not delete your account. What to check first, how to reinstall, and what to set up again.
- "Too many attempts" or "Slow down" messagesWhy Murudo sometimes asks you to wait, how long each wait lasts, and how to avoid being stopped again.
Still need help?
In the app, open Profile, then Inbox, then Contact Murudo. Or email support@foretellhq.com from the address on your account.
If you are in danger, contact your local emergency services first.