My verification is pending or did not work

Verification pending means the automatic check could not be sure, so a person at Murudo will compare your selfie with your profile photos. You do not need to do anything while you wait, and you can keep using Murudo as normal.

While your verification is pending

• The Profile tab shows Verification pending under your name.
• You cannot send another selfie until this one has been reviewed. The verification screen shows Your previous submission is still under review.
• In the Android app your photos are locked. Photos in Edit Profile shows Photos are locked while verification is pending until the review is done.

Murudo does not give a time for this review. When it is done, the line under your name changes to Verified. If your selfie was not approved, it goes back to Not verified and you can try again.

If you have been waiting several days, contact support from Profile, Inbox, Contact Murudo and include your username or email.

Why a selfie goes to review

The automatic check approves a selfie only when it is confident. These make it less sure:

• Fewer than three photos on your profile that clearly show your face.
• Profile photos with other people in them, or where your face is small, dark or covered.
• A selfie that looks different from your photos: poor light, a hat, sunglasses or an unusual angle.

The selfie could not be submitted

If you see Could not submit selfie, read the reason on the screen, then tap Retake selfie.

• No face detected: keep your full face inside the guide, in good light.
• Face too small: hold the phone closer.
• Camera Required: allow Murudo to use the camera in your phone's settings, then try again.
• Verification submission failed: check your connection and try again.

For more, see The selfie check is not working.

Your selfie was not approved

1. Check your photos. Every photo must be a clear photo of you: see What photos are allowed.
2. Tap Not verified on the Profile tab and take a new selfie that looks like your photos.

If you believe the decision was wrong, contact support and say so.

You had the badge and lost it

If our team removes one of your photos, your badge is removed with it. Add a clear photo of yourself, then get verified again.

If you signed up with a username

The selfie you took when you signed up is also compared with your profile photos once your profile is finished, so you may see Verification pending without having asked for it. Nothing more is needed from you.

On Murudo Web

The Profile tab shows Verification pending while your selfie is reviewed. If the selfie could not be submitted, tap Retake selfie.