Premium and payments
Plus and Gold, prices, paying with EcoCash or Google Play, renewals, refunds and boosts.
- Free, Plus and Gold comparedWhat you get on Murudo for free, what Plus adds and what Gold adds on top of Plus, in one table.
- What Murudo Premium costsPrices for Plus and Gold passes, boosts and Forever plans when you pay through Paynow, and where the Google Play price is shown.
- Pay with EcoCashBuy a Plus or Gold pass with EcoCash in the Android app downloaded from murudo.co or on Murudo Web, step by step.
- Pay with OneMoney, InnBucks, card or bankHow to pay for a pass or boosts with OneMoney, InnBucks, or a card or bank account through Paynow.
- Pay through Google PlayHow to buy a Plus or Gold pass or boosts in the Murudo app installed from Google Play, and which passes renew.
- Why do I not see EcoCash (or Google Play) as a payment option?How you pay depends on where your Murudo came from: Google Play, the murudo.co download or Murudo Web. How to tell, and what to do.
- My payment is not going throughWhat each payment message means and what to do when an EcoCash, OneMoney, InnBucks, card or Google Play payment fails.
- I paid but Premium is not activeWhat to do if money left your EcoCash, bank or Google account but your Plus or Gold pass has not switched on.
- What "Checking your payment" meansChecking your payment means Paynow has not yet told Murudo whether your payment succeeded. Wait, and do not pay again.
- Does my pass renew by itself?Passes paid with EcoCash, OneMoney, InnBucks or card never renew. 7-day and 30-day passes bought through Google Play renew until you cancel.
- Cancel a Google Play subscriptionHow to stop a 7-day or 30-day Murudo pass from renewing in Google Play, and what you keep after you cancel.
- Can I get a refund?What can and cannot be refunded on Murudo, and what to do if you were charged twice or did not get what you paid for.
- Restore a purchase on a new phoneYour plan is on your Murudo account, so logging in on the new phone brings it back. Google Play passes also have a Restore button.
- See your plan and when it endsWhere to find your current plan, its end date and whether it renews, in the Android app and on Murudo Web.
- Forever plans: pay once for Plus or GoldPlus Forever and Gold Forever are one-time payments that keep the plan for as long as you have your account. The rules, and how to buy one.
- Buy boostsHow to buy a pack of 1, 3, 5 or 10 boosts in the Android app or on Murudo Web, and what to know before you pay.
- Boosts included with your passHow many boosts come with a 7-day or 30-day Plus or Gold pass, how to use them, and why a 24-hour pass or a Forever plan has none.
- Murudo Wallet (if you see it)Murudo Wallet is prepaid credit for Murudo purchases that some accounts have. What it pays for, how money gets into it and what it cannot do.
- Why am I seeing a special price?Murudo sometimes shows one account a lower price for a short time. Why you may see one, why a friend may not, and where offers never apply.
- Is it safe to pay on Murudo?Payments are handled by Paynow or Google Play. Murudo does not store card details and never asks for your EcoCash PIN.
- What happens to Premium if I delete my account or am banned?Deleting your account ends your plan, boosts and wallet credit at once. A ban ends a Forever plan. What to check with Google Play.
- Can I move my plan to another account or pay for someone else?A plan cannot be moved between accounts, but anyone can pay for your pass by approving the EcoCash prompt on their own phone.
- I was charged twiceWhat to check when two payments left your account for one Murudo purchase, where the second one may have gone, and what to send support.
- Upgrade from Plus to GoldYou move from Plus to Gold by buying a Gold pass. Where the button is in each version of Murudo, and what happens to the Plus time you have left.
Still need help?
In the app, open Profile, then Inbox, then Contact Murudo. Or email support@foretellhq.com from the address on your account.
If you are in danger, contact your local emergency services first.