What "Checking your payment" means

Checking your payment means Paynow has not yet told Murudo whether your payment succeeded or failed. Murudo keeps asking Paynow by itself. While you see it, do not start another payment.

What to do

1. If the prompt is still open on your phone and you want to pay, enter your PIN.
2. Wait. You can stay on the screen or close it: Murudo carries on checking, even when the app is closed.
3. Keep the Reference shown on the screen. Take a screenshot of it.
4. A little later, open Profile to see whether your plan card or your boosts have appeared.

If Contact Support appears on the screen, the check is taking longer than usual. Tapping it opens an email to support with your reference filled in.

How it ends

• Payment Successful: the payment was confirmed, and your pass or boosts are active. A receipt with the reference also arrives in your Inbox.
• Payment not confirmed: Murudo has stopped waiting, and you may start a new payment. This does not always mean the first payment failed. It can still complete later.
• A message such as The EcoCash request timed out or EcoCash declined this payment: see My payment is not going through.
• Payment Needs Review: do not pay again. Tap Contact Support.

If the first payment completes later

A payment can be confirmed after Murudo has stopped waiting, for example when the PIN was entered late.

• For a pass, Murudo switches on the pass you paid for.
• If you had already paid again for a pass, you are not given two passes. The extra payment is added to your Murudo Wallet as credit, and the screen says Added to your wallet.
• A late payment for boosts is added to your Murudo Wallet as credit instead of boosts.
• Either way, a message titled Your earlier payment came through arrives in your Inbox saying what happened, with the reference.

Wallet credit can pay for a pass. If you were told money was added to your wallet but you cannot see Murudo Wallet on your Profile tab, contact support with the reference. See Murudo Wallet.

On Murudo Web

The payment box shows Checking your payment in the same way, and Murudo keeps checking after you close the box. The reference is not always shown in the box. When Contact Support appears, tap it: the reference is filled in to the email for you.

If nothing changes

If your money has gone and your plan is still not active after a few minutes, follow I paid but Premium is not active.