Restore a purchase on a new phone

Your plan belongs to your Murudo account, not to your phone. Log in to the same account on the new phone and your pass, Forever plan and boosts are there. Only the app from Google Play has a restore button, for the case where a Google Play pass does not show.

Passes paid with EcoCash, OneMoney, InnBucks or card

There is nothing to restore and no restore button. This is the same for Forever plans, boosts and Murudo Wallet credit.

1. Install Murudo on the new phone, or open Murudo Web.
2. Log in the same way you signed up: Google, email or username. See Log in to Murudo.
3. Open Profile. Your plan card shows your plan.

If you see See Plans instead, you are probably in a different account. Log out and log in with the one you paid on.

Passes bought through Google Play

1. On the new phone, sign in to Google Play with the Google account that paid.
2. Install Murudo from Google Play and log in to your Murudo account.
3. Open Profile. If your plan shows, you are done.
4. If it does not, tap See Plans, choose a pass and tap the button that starts with Get Plus or Get Gold.
5. On Subscribe, tap Restore Google Play.

What you may see:

• Purchases Restored: your subscription is back on this account.
• Nothing to Restore: Google Play found no active Murudo subscription on this Google account.
• Restore Failed: check your connection and try again.

Restore Google Play brings back 7-day and 30-day passes. A 24-hour pass and boosts are already on your Murudo account and need no restoring.

Moving between the two Android apps or Murudo Web

Your plan follows your account. A pass bought on Murudo Web is active in the app, and a pass bought in either Android app is active on Murudo Web.

After deleting an account

A deleted account's passes and boosts cannot be restored. A Forever plan can be restored by support if you come back within 90 days with the same email or phone number: see Coming back after deleting your account.