My messages are not sending

Most messages that will not send are waiting for a connection. Check that your phone is online, then look at the mark beside the message. A clock means it is still trying. A red circle means it was not sent, and you can tap it to try again.

Work through these in order

1. Check your connection. Open a web page, or switch between Wi-Fi and mobile data. If Murudo shows No internet connection or Slow connection, that is the cause.
2. Leave messages that show a clock. In the Android app, messages you write while offline are saved, and the chat shows how many are waiting to send when you're back online. They go by themselves when the connection returns, so do not type them again.
3. Tap the red mark. A red circle with an exclamation mark beside a message means it was not sent. Tap the mark to send it again. On a photo, tap Retry on the picture.
4. If you see Messages couldn't refresh. Tap to try again., tap Retry.
5. Close Murudo fully, open it again, and check you have the latest version. See Update Murudo to the latest version.

If there is no message box

If the bottom of the chat says This conversation has ended, the match is over: one of you unmatched or blocked the other, or the other account is gone. Nothing more can be sent there. See Why did my match or chat disappear?

Limits that stop a message

• A text message can be up to 2,000 characters. Split a longer one in two.
• A photo must be JPEG, PNG or WEBP and no larger than 5 MB. Videos cannot be sent.
• Sending a great many messages very quickly can be refused for a short while. Wait a minute and try again.

On Murudo Web

A message that failed shows Not sent with a Retry button. If the page has been open for a long time, reload it.

Still stuck

Contact support from Profile, Inbox, Contact Murudo. Say which chat it is, what you see on the screen and your app version, and attach a screenshot. See Contact Murudo support.