Request a feature or report a bug

In the Android app, open Profile, Settings, then tap Request a feature or Report a bug. These forms go to the team that builds Murudo. They are not a chat. If you need an answer, or help with your account or a payment, contact support instead.

Request a feature

1. Open the Profile tab and tap Settings.

2. Under Support, tap Request a feature.

   

3. In Subject, say what you would like in a few words.
4. In Details, describe the feature and how it would help you.
5. Tap Submit.

You see a Thank you message when it has been sent.

Report a bug

1. Open the Profile tab and tap Settings.

2. Under Support, tap Report a bug.

   

3. In Subject, give a short summary of the problem.
4. In Details, say what you were doing, what happened and what you expected to happen.
5. Tap Submit.

A useful bug report also gives:

• Your phone model.
• The version line from the bottom of Settings, for example Murudo 1.0.1 (64). See Find your Murudo version.
• The exact words of any error message.

Good to know

• Both fields are needed. The subject can be up to 200 characters and the details up to 2,000.
• You cannot attach a picture to these forms. If a screenshot would help, send it through Inbox, Contact Murudo.
• You may not get a personal reply. If your account has an email address, you may get an email saying your feedback has been reviewed.
• If you see Couldn't submit, check your connection and try again. Sending many forms in a short time is also stopped for a while.
• Do not use these forms to report a person. See Report someone.

On Murudo Web

Murudo Web has no feature or bug form. Open Profile, Inbox, Contact Murudo and send your idea or problem there.