Cancel an event booking

To cancel, open the event, tap Cancel reservation and confirm. A free place is simply released. If you paid for your ticket, the cancellation goes to our team for a refund review. A review is not a promise of a refund.

Cancel in the Android app

1. Open the Meets tab and tap My events.
2. Tap the event.
3. Scroll down and tap Cancel reservation.
4. On Cancel reservation?, tap Cancel reservation. Tap Keep it if you have changed your mind.

Your place may be offered to another member. The venue is hidden again and your QR ticket stops working.

What happens next

• A free place, a place on the waitlist or a payment you had not finished: your status changes to Cancelled. You can book again if places are still left.
• A paid, confirmed ticket: your status changes to Under review. Murudo's message for this case says the team will review a refund and contact you. It gives no set time and does not promise the result. While a ticket is under review you cannot book that event again in the app.
• If the money is returned, your status changes to Refunded.
• If a payment you had already approved goes through after you cancel, the ticket also shows Under review.

For refunds on Murudo in general, see Can I get a refund?

When you cannot cancel in the app

• After you have been checked in at the event.
• When the ticket already shows Under review or Refunded.

If you need help with one of these, contact support from Profile, Inbox, Contact Murudo. Give the event name and date, the number you paid from and your payment reference. See Contact Murudo support.

If Murudo cancels an event

A paid ticket for an event that Murudo cancels shows Under review, and a free place shows Cancelled.

On Murudo Web

Open the event on the Meets tab, tap Cancel reservation, then Confirm. For a paid ticket, Murudo Web shows this message: "Your ticket is cancelled. Because you paid for it, our team will review a refund and contact you."