---
title: "Take a screenshot to send to support"
description: "How to take a screenshot on an Android phone or an iPhone and attach it to your message to Murudo support."
url: https://help.murudo.co/troubleshooting/take-a-screenshot-for-support/
section: "Troubleshooting"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# Take a screenshot to send to support

How to take a screenshot on an Android phone or an iPhone and attach it to your message to Murudo support.

On most Android phones, press the **Power** and **Volume down** buttons together for a moment. On an iPhone, press the **Side** button and **Volume up** together. Then attach the picture to your message to support.

## On Android

1. Open the screen you want to show, for example the error message.
2. Press **Power** and **Volume down** at the same time, then let go.
3. The screen flashes. The picture is saved with your photos, usually in an album called Screenshots.

Some phones have other ways as well, such as a screenshot button in the quick settings you pull down from the top. If the buttons do not work, look up "screenshot" with the name of your phone.

## On iPhone

- iPhone without a Home button: press the **Side** button and **Volume up** together.
- iPhone with a Home button: press the **Home** button and the **Side** button together.

The picture is saved in Photos.

## Send it to support

In the Android app:

1. Open the **Profile** tab, tap **Inbox**, then **Contact Murudo**. If you already have a thread with support, open that thread.
2. Tap the picture icon next to the message box and choose the screenshot.
3. When you see **Photo ready to send**, add a note if you like and tap the arrow.

On Murudo Web, open **Profile**, **Inbox**, **Contact Murudo**, tap **Attach photo**, choose the screenshot and tap **Send**.

Each message takes one picture. To send a second one, send another message. If you cannot log in, attach the screenshots to an email to [support@foretellhq.com](mailto:support@foretellhq.com).

## What makes a screenshot useful

- Show the whole screen, with the message word for word.
- For a payment, show the screen with the payment reference, and the SMS from your mobile money service or bank if you have one.
- Add a screenshot of the bottom of **Settings**, where your version is. See [Find your Murudo version](https://help.murudo.co/troubleshooting/find-your-app-version/).

> [!WARNING]
> Look at the picture before you send it. Crop out anything private that support does not need, and never send a screenshot that shows a password, a PIN or a verification code.

To report another member, a screenshot helps, but report them from their profile too. See [Report someone](https://help.murudo.co/safety/report-someone/).