---
title: "Contact Murudo support"
description: "Message the support team from your Inbox in the app or on Murudo Web, or by email, and what to include so they can help you."
url: https://help.murudo.co/settings/contact-support/
section: "Settings and notifications"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# Contact Murudo support

Message the support team from your Inbox in the app or on Murudo Web, or by email, and what to include so they can help you.

To reach support, open the **Profile** tab, tap **Inbox**, then **Contact Murudo**. If you cannot get into your account, email [support@foretellhq.com](mailto:support@foretellhq.com). Murudo has no support phone line. Anything about your own account goes through these two. The public WhatsApp group linked from https://murudo.co/links/ is for general questions only: never post a password, a code or a PIN there, and nobody from Murudo will ask you for one.

## In the Android app

1. Open the **Profile** tab and tap **Inbox**.
2. Tap **Contact Murudo**.

   {{shot: inbox | The Inbox with Contact Murudo at the top of the list}}

3. Under **What do you need help with?**, type a few words in **Short subject**.
4. Write your message in the box at the bottom.
5. To add a screenshot, tap the picture icon and choose it from your photos.

   {{shot: contact-murudo | A new message to Murudo support with the Short subject field and the message box}}

6. Tap the arrow to send.

The reply arrives in the same thread in your **Inbox**. A number on the **Profile** tab and on the **Inbox** row shows when there is something new.

## On Murudo Web

1. Open **Profile**, then **Inbox**.
2. Tap **Contact Murudo**.
3. Fill in **Short subject** and write your message. Tap **Attach photo** to add a screenshot.
4. Tap **Send**.

## By email

Email [support@foretellhq.com](mailto:support@foretellhq.com) from the email address on your Murudo account, so the team can find you. Use email when you cannot log in, when your account is suspended, or when you no longer have the app.

## What to include

- The email address or username on your Murudo account.
- What happened, and the exact words of any error message.
- Your phone model and the version line from the bottom of Settings. See [Find your Murudo version](https://help.murudo.co/troubleshooting/find-your-app-version/).
- A screenshot if you can. See [Take a screenshot to send to support](https://help.murudo.co/troubleshooting/take-a-screenshot-for-support/).
- For a payment: the payment reference, the amount, the date, and the method or number you paid with.

Put everything in one message. It is easier to help from one full message than from several short ones.

> [!WARNING]
> Never send your password, your EcoCash PIN or a verification code to anyone, including support.

## How long a reply takes

There is no set reply time for general questions. For safety concerns, the Safety Center in the app says the safety team responds within 24 hours. If you are in danger, contact your local emergency services first.

To report another member, use the report option on their profile so the team sees who it is about. See [Report someone](https://help.murudo.co/safety/report-someone/).