---
title: "I lost my verified badge"
description: "Why the Verified badge can disappear from your profile, and how to get it back by adding a clear photo of yourself and taking the selfie again."
url: https://help.murudo.co/profile/lost-verified-badge/
section: "Your profile"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# I lost my verified badge

Why the Verified badge can disappear from your profile, and how to get it back by adding a clear photo of yourself and taking the selfie again.

The badge is removed when our team removes one of your profile photos. To get it back, make sure every photo on your profile is a clear photo of you, then tap **Not verified** on the Profile tab and take the selfie again. It is free.

## Why the badge was removed

- **Our team removed one of your photos.** The badge says that your selfie matched the photos on your profile. When a person at Murudo removes one of those photos, the badge goes with it. You are told about the photo, but that notice does not mention the badge. See [Why was my photo removed?](https://help.murudo.co/rules/photo-removed/)
- **Our team removed the badge after a review.** This is less common, and no separate notice is sent.

## What does not remove it

- Adding a photo, replacing a photo or changing which photo is first.
- A new photo that the automatic check refuses when you upload it. The photos already on your profile have not changed, so the badge stays.
- A new photo that seems to show a different face. It is held for a person at Murudo to look at before it appears, and your badge stays while it waits. If the team decides the photo is not you and removes it, the badge can be removed with it.

## Check what the app says

Open the **Profile** tab and read the line under your name.

- **Not verified**: the badge is gone and you can verify again.
- **Verification pending**: a person at Murudo is reviewing your selfie. See [My verification is pending or did not work](https://help.murudo.co/profile/verification-pending-or-failed/).
- **Checking verification...**: the app is still loading. Wait a moment.

**Not verified** beside your email address in **Account and security** is about your email, not this badge.

## Get the badge back

1. Open **Profile**, tap **Edit Profile**, then **Photos**. If a photo was removed, add a clear photo of yourself in its place. Three or more photos that show your face clearly help the automatic check.

   {{shot: edit-photos | Photos in Edit Profile with the photo tiles and an empty tile for adding one}}

2. Go back to the **Profile** tab and tap **Not verified** under your name.

   {{shot: profile-not-verified | The Profile tab with the Not verified chip under the name and city}}

3. Tap **I agree to face verification** and take the selfie.
4. You see **You're Verified**, or **Pending Verification** if a person at Murudo needs to look at it.

The full steps and tips are in [Get the verified badge](https://help.murudo.co/profile/get-verified/).

## On Murudo Web

The **Profile** tab shows **Not verified yet**. Add a clear photo under **Edit Profile**, **Photos** if one was removed, then tap **Verify Identity**, **Take Selfie** and **Capture**.

## If you think it was a mistake

Contact support from **Profile**, **Inbox**, **Contact Murudo**, or email [support@foretellhq.com](mailto:support@foretellhq.com). Say your username or email and which photo was removed.