---
title: "What happens to Premium if I delete my account or am banned?"
description: "Deleting your account ends your plan, boosts and wallet credit at once. A ban ends a Forever plan. What to check with Google Play."
url: https://help.murudo.co/premium-and-payments/premium-when-you-delete-or-are-banned/
section: "Premium and payments"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# What happens to Premium if I delete my account or am banned?

Deleting your account ends your plan, boosts and wallet credit at once. A ban ends a Forever plan. What to check with Google Play.

Deleting your account ends everything you bought on it, at once: your pass or Forever plan, boosts you have not used, and any Murudo Wallet credit. None of it is refunded or moved to another account. A ban ends a Forever plan.

## If you delete your account

- Your Plus or Gold pass ends the moment you confirm. The time left on it is lost.
- Unused boosts, wallet credit, and any Super Likes or Like Reveals are removed.
- A Forever plan ends, with no refund.
- If you pay through Google Play, the renewal is cancelled. Check afterwards in Google Play, under **Payments & subscriptions**, that Murudo is no longer renewing.
- A new account starts as a free account. Nothing can be carried over to it.

There is one exception. If you had a Forever plan and you come back within 90 days with the same email or phone number, contact support and the plan can be restored. See [Coming back after deleting your account](https://help.murudo.co/account-and-login/coming-back-after-deleting/).

> [!IMPORTANT]
> Deleting cannot be undone. If you only want a break, [pause your account](https://help.murudo.co/account-and-login/pause-your-account/) instead: you keep your plan, your matches and your boosts. A pause does not stop the clock on a pass, though. Its end date stays the same.

## If your account is suspended

- You cannot use Murudo during a suspension. Your pass is not paused for that time: it still ends on the same date.
- A pass that renews through Google Play keeps renewing. Cancel it in Google Play if you do not want to be charged again.

## If your account is banned

- A Forever plan ends, with no refund.
- You can no longer use your pass, because you can no longer use the account.
- A ban does not cancel a Google Play subscription. You cannot reach the Premium screen from a banned account, so cancel in Google Play itself: see [Cancel a Google Play subscription](https://help.murudo.co/premium-and-payments/cancel-a-google-play-subscription/).

If you think a suspension or ban is a mistake, you can appeal: see [Appeal a suspension or ban](https://help.murudo.co/rules/appeal-a-suspension-or-ban/).

## Refunds

What can and cannot be refunded is in [Can I get a refund?](https://help.murudo.co/premium-and-payments/refunds/)