---
title: ""Matches didn't load" and saved matches"
description: "These messages mean Murudo could not reach its server. Your account and matches have not been deleted. Check your connection and try again."
url: https://help.murudo.co/matches-and-chat/matches-did-not-load/
section: "Matches and chat"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# "Matches didn't load" and saved matches

These messages mean Murudo could not reach its server. Your account and matches have not been deleted. Check your connection and try again.

**Matches didn't load** means the app could not reach Murudo just now. As the screen says, your account and matches have not been deleted. Check your connection and tap **Try again**.

## What each message means

- **Matches didn't load**, with **Your account and matches have not been deleted. Check your connection and try again.** The app could not fetch your matches and has no saved copy to show.
- **Showing saved matches. We'll refresh automatically.** You are looking at the copy of your matches saved on your phone the last time it was online. New messages do not appear until the app reconnects.
- **Daily requests didn't load**, on the **Daily** tab. The requests could not be fetched. It does not mean you have none.

## What to do

1. Check your connection. Open a web page, or switch between Wi-Fi and mobile data.
2. On **Matches didn't load**, tap **Try again**. On the saved matches banner, tap the refresh icon at its right-hand end.
3. Or pull the list down to refresh it.

The app also tries again by itself when your connection comes back, when you return to Murudo from another app, and every few minutes while Matches is open.

While you see saved matches you can still open a chat and read the messages already on your phone. Messages you write are kept and sent when you are back online. See [My messages are not sending](https://help.murudo.co/matches-and-chat/messages-not-sending/).

## If it keeps happening

- Close Murudo fully and open it again.
- Try a different connection.
- Make sure you have the latest version. See [Update Murudo to the latest version](https://help.murudo.co/troubleshooting/update-murudo/).
- If the message stays for hours on a good connection, contact support from **Profile**, **Inbox**, **Contact Murudo** and attach a screenshot. If the Inbox will not open either, email [support@foretellhq.com](mailto:support@foretellhq.com) with your username or email address.

## On Murudo Web

Murudo Web does not show these messages. If your list is empty and you see a line such as **Unable to load matches.**, check your connection and reload the page.