---
title: "Why did my match or chat disappear?"
description: "A match and its chat disappear when one of you unmatches or blocks the other, or when the other account is deleted or removed. Murudo does not say which."
url: https://help.murudo.co/matches-and-chat/match-or-chat-disappeared/
section: "Matches and chat"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# Why did my match or chat disappear?

A match and its chat disappear when one of you unmatches or blocks the other, or when the other account is deleted or removed. Murudo does not say which.

A match leaves your **Matches** list, together with its chat, for one of four reasons. Murudo does not say which one it was, and it does not tell the other person when you do the same.

## The four reasons

- One of you unmatched. This deletes the chat for both people.
- One of you blocked the other.
- The other person deleted their account.
- Murudo removed the other person's account.

A chat that has gone for one of these reasons cannot be brought back. People leave and end chats for many reasons, and most have nothing to do with you.

## Check these first

- If you see **Matches didn't load**, or a banner that starts **Showing saved matches**, nothing has been deleted. It is a connection problem. See ["Matches didn't load" and saved matches](https://help.murudo.co/matches-and-chat/matches-did-not-load/).
- Look at both tabs. Chats are on **Primary**. Requests waiting for your answer are on **Daily**.
- Check which account you are in. If you signed in a different way from usual, for example with Google and not your username, you may be in a second account that has no matches. See [Log in to Murudo](https://help.murudo.co/account-and-login/log-in/).

## What does not remove a match

- Time. Matches do not run out.
- Pausing your account, or the other person pausing theirs. You can still chat with your matches while paused.
- Your Plus or Gold pass ending.
- Deleting a single message. That hides only that message, and only for you.

## If you see This conversation has ended

Opening a chat from an old notification can show **This conversation has ended** where the message box used to be. The match is over and nothing more can be sent there.

## Daily requests are different

A request on the **Daily** tab that you do not answer in time expires and leaves the list. See [Daily requests in Matches](https://help.murudo.co/matches-and-chat/daily-requests/).

## If you need to report the person

You can still report someone after a match has ended. See [Report someone after an unmatch or block](https://help.murudo.co/safety/report-someone-you-no-longer-match-with/).