---
title: "The Inbox: messages from Murudo"
description: "The Inbox on your Profile tab holds messages from Murudo, such as updates, offers, payment receipts and replies from support. It is also where you write to support."
url: https://help.murudo.co/matches-and-chat/inbox-messages-from-murudo/
section: "Matches and chat"
applies_to: "Android app, Murudo Web"
updated: 2026-10-24
---

# The Inbox: messages from Murudo

The Inbox on your Profile tab holds messages from Murudo, such as updates, offers, payment receipts and replies from support. It is also where you write to support.

The Inbox is where Murudo writes to you: updates about the app, offers, receipts and notes about your payments, and replies from our support team. It is separate from your chats with matches. Open it from the **Profile** tab by tapping **Inbox**.

## Read a message

1. Open the **Profile** tab. A number on the tab means you have unread Inbox messages.
2. Tap **Inbox**.

   {{shot: inbox | The Inbox with Contact Murudo at the top and messages from Murudo below}}

3. Tap a message to open it. Unread messages have a dot beside the subject.

To check for new messages, pull the list down or tap the refresh icon at the top right. An empty Inbox says **No messages yet**.

## Two kinds of message

- Conversations with support have a speech bubble icon. You can reply to these and attach a screenshot.
- Announcements have a megaphone icon. They cannot be answered, so they have no message box. If you see an offer in one, it has its own button.
- Messages about your own payments also have a megaphone icon: a **Payment received** receipt, a note when an earlier payment came through late, and a message when a payment did not go through, with a **Try again** button. See [My payment is not going through](https://help.murudo.co/premium-and-payments/payment-not-going-through/).
- Some messages have a button under them that takes you to the right place, such as **Add a new song** when a song was not approved. See [Add a song to your profile](https://help.murudo.co/profile/add-a-song/).

## Reply to support

1. Open the conversation.
2. Type in the **Reply** box. To add a screenshot, tap the picture icon and choose it. **Photo ready to send** appears above the box.
3. Tap the send arrow.

When a conversation is finished it shows **This thread is closed.** and the message box goes away. To carry on, start a new message.

## Start a new message to support

1. In the Inbox, tap **Contact Murudo**.

   {{shot: contact-murudo | A new message to Murudo support with a short subject line and the message box}}

2. Under **What do you need help with?**, type a short subject.
3. Write your message, add a screenshot if it helps, and tap the send arrow.

Replies arrive in the same conversation, and you get a notification if notifications are on. See [Contact Murudo support](https://help.murudo.co/settings/contact-support/) for what to include.

> [!WARNING]
> Support writes to you here in the Inbox or by email, not through a chat with a match. If someone in a chat says they are from Murudo and asks for your password, a code or money, report them.

## On Murudo Web

Open the **Profile** tab and tap **Inbox**. **Contact Murudo** is at the top of the list. Use **Attach photo** to add a screenshot and **Send** to send your message.