---
title: "Recovery details for username accounts"
description: "The recovery contact and recovery phrase you save at sign-up are the only way back into a username account. Keep them safe."
url: https://help.murudo.co/account-and-login/username-recovery-details/
section: "Account and login"
applies_to: "Android app, Murudo Web"
updated: 2026-10-13
---

# Recovery details for username accounts

The recovery contact and recovery phrase you save at sign-up are the only way back into a username account. Keep them safe.

A username account has no email to send a reset code to. Instead, when you sign up you save a recovery contact and a recovery phrase and take a selfie. Together with your username, they are the only way back in if you forget your password.

## What you save at sign-up

Straight after you create a username account, the **Set up account recovery** screen asks two things:

- **What phone number or contact should Support know is yours?** Give a phone number, a WhatsApp number or another contact that belongs to you. This is your recovery contact.
- **What short recovery phrase do you want to use?** Type at least 4 characters. This is your recovery phrase.

Then you tap **Continue to selfie check** and take a selfie. You cannot start using Murudo until all three are done.

## Keep them safe

- Write down your username, recovery contact and recovery phrase somewhere private. Murudo does not show any of them to you again after sign-up.
- Choose a phrase you will remember and other people cannot guess. Do not reuse your password.
- Never share your phrase. No one from Murudo will ask for it.

## What Murudo can see

- Your phrase is stored in a form nobody can read. Support can confirm that a phrase matches, but cannot see it or tell you what it is.
- Our support team can see your recovery contact, so that they can recognise your account.
- Murudo does not send codes or messages to the recovery contact. It is only compared with what you type during recovery.

## Can I change them later?

No. There is no screen in the app or on Murudo Web for changing a recovery contact or phrase once they are saved. If your number has changed, you still type the contact you saved when you [recover your account](https://help.murudo.co/account-and-login/recover-a-username-account/).

If you have an email address now, you can [add it to your account](https://help.murudo.co/account-and-login/change-your-email/). After that, a forgotten password is reset with a code sent to that email instead of with a selfie.

## If you have forgotten them

Without the contact and the phrase, selfie recovery does not pass, and support cannot read the phrase or send you a recovery code. While you are still logged in, do one of these now:

- Add an email address, so that a forgotten password can be reset by email.
- [Change your password](https://help.murudo.co/account-and-login/change-your-password/) to one you will remember. You need your current password to do this.

If you are already logged out and cannot remember your password, read [Recover a username account with a selfie](https://help.murudo.co/account-and-login/recover-a-username-account/) for what to try.